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COPPA

COPPA

COPPA

The Children's Online Privacy Protection Act (COPPA) is a U.S. law that gives parents control over personal information collected from children under 13. It requires child-directed websites and online services, or any service knowingly collecting data from children, to post a clear privacy policy, obtain verifiable parental consent before collecting or using data, and allow parents to review or delete their child’s information.

Controls:

Establishing; obtaining; and managing verifiable parental consent (VPC) before collecting; using; or disclosing child PII.

  • Consent Method Validation - VPC.1

    Validate that the VPC method used is reasonably calculated to ensure the person consenting is the parent; consistent with FTC-approved methods.

  • Identity Verification - VPC.2

    Verify the identity of the person providing consent before granting access to PII or fulfilling a request.

  • Consent Recordkeeping - VPC.3

    Maintain and securely store records of all VPC obtained; including the method used and date.

  • Consent Revocation Process - VPC.4

    Provide parents with a clear; verifiable mechanism to revoke consent and prevent further collection.

Controls limiting the volume; type; and circumstances of PII collection.

  • Data Minimization - DCC.1

    Limit the collection of PII to only that which is reasonably necessary to participate in a given activity.

  • Purpose Specification - DCC.2

    Collect PII only for the specific purposes disclosed in the direct notice and privacy policy.

  • Age Screening - DCC.3

    Implement effective age-screening mechanisms to identify users under the age of 13.

  • Prohibited Data Monitoring - DCC.4

    Prohibit the use of persistent identifiers (e.g.; cookies; IP addresses) for behavioral tracking without VPC.

Providing clear; accurate; and accessible information to parents and the public.

  • Privacy Policy Requirements - NPD.1

    Ensure the public privacy policy is clear; comprehensive; and prominently located.

  • Direct Notice to Parents - NPD.2

    Deliver direct notice to the parent before collecting; using; or disclosing the child's PII.

  • Policy Update Notifications - NPD.3

    Provide a new notice and obtain fresh VPC upon any material change to data practices.

  • Transparency Mechanisms - NPD.4

    Provide a clear and accessible means for parents to contact the operator with inquiries or concerns.

Restricting how PII is processed and shared with third parties.

  • Data Use Limitation - DUS.1

    Ensure PII is used only for the purpose for which VPC was obtained or an exception applies.

  • Third-Party Vendor Compliance Checks - DUS.2

    Contractually require service providers to comply with COPPA and maintain reasonable security.

  • Prohibited Advertising - DUS.3

    Prohibit the use of PII to retarget; behaviorally advertise; or build profiles on children.

  • Content Moderation Controls - DUS.4

    Ensure PII collected for user-generated content (UGC) is handled securely and responsibly.

Maintaining reasonable security to protect PII from loss; alteration; or unauthorized access.

  • Access Control - DSP.1

    Implement and enforce least-privilege access controls for systems storing child PII.

  • Encryption - DSP.2

    Use encryption to protect child PII both in transit and at rest.

  • Secure Storage - DSP.3

    Ensure PII is stored securely with appropriate physical and environmental safeguards.

  • Incident Response - DSP.4

    Establish and execute a comprehensive incident response plan for PII security breaches.

Managing the lifecycle of PII; including retention; deletion; and parental requests.

  • Retention Schedule Definition - DRD.1

    Define and enforce a formal schedule for the retention and destruction of child PII.

  • Automatic Deletion Processes - DRD.2

    Implement automated or scheduled processes for the secure; timely deletion of PII.

  • Parent Deletion Requests - DRD.3

    Comply with verifiable parental requests to delete their child's PII.

  • Verification Logs - DRD.4

    Maintain logs documenting the secure deletion and destruction of PII.

Facilitating the parent's right to review and control their child's PII.

  • Parent Access Portal - PAR.1

    Provide a secure and verified mechanism for parents to review the PII collected from their child.

  • Data Correction Requests - PAR.2

    Establish a process to address parental requests to correct errors in the child's PII.

  • Identity Verification for Access - PAR.3

    Verify the identity of the parent before granting PII access or fulfilling rights requests.

  • Transparency Mechanisms - PAR.4

    Provide parents with confirmation and status updates on all rights requests.

Regularly assessing the effectiveness of COPPA compliance efforts.

  • Internal COPPA Audits - MAC.1

    Conduct periodic internal audits or self-assessments of COPPA compliance.

  • Vendor & Third-Party Audits - MAC.2

    Conduct regular audits of third-party vendors handling child PII.

  • Continuous Monitoring - MAC.3

    Implement ongoing technical and process monitoring for COPPA control effectiveness.

  • Training and Awareness - MAC.4

    Provide mandatory and regular COPPA training for all relevant employees.

Applying Privacy by Design principles to new and existing features.

  • Child-safe Default Settings - PFD.1

    Ensure all product settings default to the most privacy-protective option.

  • Feature Risk Assessment - PFD.2

    Conduct a COPPA-focused Privacy Impact Assessment (PIA) for all new features or products.

  • UI/UX for Children - PFD.3

    Ensure the user interface/experience (UI/UX) does not manipulate or deceive children into providing PII.

  • Workflow Controls - PFD.4

    Implement technical hard stops to prevent PII collection before VPC confirmation.