
The Children's Online Privacy Protection Act (COPPA) is a U.S. law that gives parents control over personal information collected from children under 13. It requires child-directed websites and online services, or any service knowingly collecting data from children, to post a clear privacy policy, obtain verifiable parental consent before collecting or using data, and allow parents to review or delete their child’s information.
Establishing; obtaining; and managing verifiable parental consent (VPC) before collecting; using; or disclosing child PII.
Validate that the VPC method used is reasonably calculated to ensure the person consenting is the parent; consistent with FTC-approved methods.
Verify the identity of the person providing consent before granting access to PII or fulfilling a request.
Maintain and securely store records of all VPC obtained; including the method used and date.
Provide parents with a clear; verifiable mechanism to revoke consent and prevent further collection.
Controls limiting the volume; type; and circumstances of PII collection.
Limit the collection of PII to only that which is reasonably necessary to participate in a given activity.
Collect PII only for the specific purposes disclosed in the direct notice and privacy policy.
Implement effective age-screening mechanisms to identify users under the age of 13.
Prohibit the use of persistent identifiers (e.g.; cookies; IP addresses) for behavioral tracking without VPC.
Providing clear; accurate; and accessible information to parents and the public.
Ensure the public privacy policy is clear; comprehensive; and prominently located.
Deliver direct notice to the parent before collecting; using; or disclosing the child's PII.
Provide a new notice and obtain fresh VPC upon any material change to data practices.
Provide a clear and accessible means for parents to contact the operator with inquiries or concerns.
Restricting how PII is processed and shared with third parties.
Ensure PII is used only for the purpose for which VPC was obtained or an exception applies.
Contractually require service providers to comply with COPPA and maintain reasonable security.
Prohibit the use of PII to retarget; behaviorally advertise; or build profiles on children.
Ensure PII collected for user-generated content (UGC) is handled securely and responsibly.
Maintaining reasonable security to protect PII from loss; alteration; or unauthorized access.
Implement and enforce least-privilege access controls for systems storing child PII.
Use encryption to protect child PII both in transit and at rest.
Ensure PII is stored securely with appropriate physical and environmental safeguards.
Establish and execute a comprehensive incident response plan for PII security breaches.
Managing the lifecycle of PII; including retention; deletion; and parental requests.
Define and enforce a formal schedule for the retention and destruction of child PII.
Implement automated or scheduled processes for the secure; timely deletion of PII.
Comply with verifiable parental requests to delete their child's PII.
Maintain logs documenting the secure deletion and destruction of PII.
Facilitating the parent's right to review and control their child's PII.
Provide a secure and verified mechanism for parents to review the PII collected from their child.
Establish a process to address parental requests to correct errors in the child's PII.
Verify the identity of the parent before granting PII access or fulfilling rights requests.
Provide parents with confirmation and status updates on all rights requests.
Regularly assessing the effectiveness of COPPA compliance efforts.
Conduct periodic internal audits or self-assessments of COPPA compliance.
Conduct regular audits of third-party vendors handling child PII.
Implement ongoing technical and process monitoring for COPPA control effectiveness.
Provide mandatory and regular COPPA training for all relevant employees.
Applying Privacy by Design principles to new and existing features.
Ensure all product settings default to the most privacy-protective option.
Conduct a COPPA-focused Privacy Impact Assessment (PIA) for all new features or products.
Ensure the user interface/experience (UI/UX) does not manipulate or deceive children into providing PII.
Implement technical hard stops to prevent PII collection before VPC confirmation.