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CCPA

CCPA

CCPA

The California Consumer Privacy Act (CCPA), enacted in 2018 and effective from January 1, 2020, grants California consumers new rights over their personal data. These rights include knowing what personal data is collected, the ability to delete their data, and the right to opt-out of the sale of their information. Businesses must comply if they meet certain criteria, such as having gross annual revenues over $25 million, handling data of 50,000 or more consumers, or earning more than 50% of annual revenue from selling personal data. The CCPA also mandates transparency and accountability from businesses in how they handle personal data​​.

Controls:

The "Price Discrimination" control (125) is an essential component of the California Consumer Privacy Act (CCPA) framework, addressing the prohibition of discriminatory pricing practices based on the exercise of consumers' privacy rights. This control aims to ensure that businesses do not engage in unjustified differential pricing or services based on consumers' exercise of their CCPA rights.

The CCPA recognizes the importance of protecting consumers' privacy rights while also preventing unfair treatment or disadvantageous practices. The Price Discrimination control specifically focuses on preventing businesses from offering different prices or services to consumers who exercise their CCPA rights, such as the right to access, delete, or opt-out of the sale of personal information.

Under this control, businesses are prohibited from engaging in discriminatory practices that treat consumers who exercise their privacy rights differently from those who do not. This includes practices such as charging higher prices, offering inferior services, or applying adverse terms and conditions solely based on a consumer's exercise of their CCPA rights.

The Price Discrimination control aims to promote fairness and consumer choice by ensuring that individuals are not penalized or disadvantaged for exercising their privacy rights. It encourages businesses to treat all consumers equally, regardless of their decisions regarding the use and disclosure of their personal information.

To comply with the Price Discrimination control, businesses should establish policies and practices that prevent any form of discriminatory pricing or services based on consumers' exercise of their privacy rights. This may involve conducting regular reviews of pricing models, service offerings, and terms and conditions to identify and eliminate any discriminatory practices. Businesses should also provide clear and transparent information about their pricing structures and services to consumers, ensuring that consumers are informed about any potential impacts on pricing or services based on the exercise of their CCPA rights.

By implementing the Price Discrimination control (125) within the CCPA framework, businesses can demonstrate their commitment to fair treatment and non-discrimination. This control safeguards consumers' privacy rights and fosters trust between businesses and their customers. Compliance with this control not only helps businesses align with legal requirements but also reinforces their ethical practices and respect for consumer privacy.

  • List of Categories of Personal Information Sold or Disclosed (130.a.5)

    The CCPA emphasizes the importance of consumers' right to know about the sale or disclosure of their personal information. The "List of Categories of Personal Information Sold or Disclosed" sub control (130.a.5) requires organizations to maintain an accurate and comprehensive record of the categories of personal information they sell or disclose to third parties. This list provides transparency to consumers regarding how their personal information is being shared.

The "Right to Prohibit the Sale of Information" control (120) is a fundamental aspect of the California Consumer Privacy Act (CCPA) framework, granting consumers the right to opt-out of the sale of their personal information by businesses. This control aims to empower individuals with the ability to make informed choices about how their personal information is used and shared, and to protect their privacy and control over their data.

Under this control, businesses are required to provide consumers with a clear and conspicuous mechanism to exercise their right to opt-out of the sale of their personal information. The control encompasses the following key elements:

Opt-Out Notice: Businesses subject to the CCPA must include a clear and easily understandable notice on their website's homepage, titled "Do Not Sell My Personal Information" or similar, which provides a means for consumers to exercise their right to opt-out. This notice must be easily accessible and visible, enabling consumers to easily find and utilize the opt-out mechanism.

Opt-Out Mechanism: Businesses must provide consumers with a straightforward and user-friendly process to opt-out of the sale of their personal information. This typically involves providing an online opt-out form or a toll-free phone number that consumers can use to submit their opt-out requests. Businesses must promptly respect and honor these opt-out requests, ensuring that the sale of the consumer's personal information ceases once the opt-out is received.

Non-Discrimination: The CCPA explicitly prohibits businesses from discriminating against consumers who exercise their right to opt-out. Businesses are required to treat all consumers equally, regardless of whether they choose to exercise their right to opt-out of the sale of their personal information. Discriminatory practices, such as charging higher prices or providing different levels of service based on a consumer's choice to opt-out, are strictly prohibited.

Privacy Policy: Businesses must update their privacy policies to include a description of consumers' rights to opt-out of the sale of their personal information, along with the method by which they can exercise this right. The privacy policy should also explain the actions the business will take to respect and honor opt-out requests.

  • Consumer Right to Opt-Out (120.a)

    The "Consumer Right to Opt-Out" sub control (120.a) focuses on organizations' compliance with the CCPA provision that grants consumers the right to opt out of the sale of their personal information. It requires organizations to establish processes and mechanisms that enable consumers to exercise their opt-out rights easily and efficiently.

  • Notice to Consumers Regarding Information Sold to Third Parties (120.b)

    The sub control requires organizations to provide consumers with a prominent notice that informs them about the sale of their personal information to third parties. The notice should clearly state the types of information being sold, the categories of third parties involved, and the consumers' right to opt-out of such sales. This sub control aims to empower consumers by enabling them to make informed choices about the sharing of their personal information.

  • Sale of Information for Consumers Less Than 16 Years of Age (120.c)

    The sub control focuses on regulating the sale of personal information for consumers who are under the age of 16. It acknowledges the unique vulnerabilities of minors and aims to provide them with enhanced privacy protections. This sub control requires organizations to implement measures that ensure parental or guardian consent is obtained before selling personal information of consumers in this age group.

  • Prohibit the Sale of Consumer Information After Opt-Out (120.d)

    The "Prohibit the Sale of Consumer Information After Opt-Out" sub control (120.d) mandates organizations to implement measures that respect the privacy choices of consumers who have opted out of the sale of their personal information. It emphasizes the importance of honoring consumer preferences and preventing any further sale or transfer of their information after the opt-out request has been made.

The Price Discrimination control (125) is a critical component of the California Consumer Privacy Act (CCPA) framework, aimed at prohibiting businesses from engaging in discriminatory practices based on the exercise of consumers' privacy rights. This control ensures that businesses do not unfairly disadvantage or treat consumers differently in terms of pricing or services based on their exercise of CCPA rights.

Price discrimination refers to the practice of varying prices or terms for goods or services based on factors such as the individual's personal information, preferences, or privacy choices. The CCPA aims to prevent businesses from engaging in such discriminatory practices, promoting fair and equal treatment of consumers regardless of their exercise of privacy rights.

The Price Discrimination control requires businesses to provide equal pricing and terms to all consumers, regardless of their choices regarding the sale or sharing of their personal information. This control aims to prevent businesses from penalizing or charging higher prices to consumers who exercise their right to opt-out of the sale of their personal information.

  • Consumer Discrimination (125.a.1)

    The "Consumer Discrimination" sub control (125.a.1) is an important element of the CCPA (California Consumer Privacy Act) framework, aimed at preventing unfair or discriminatory treatment of consumers based on their exercise of privacy rights. This sub control highlights the significance of treating consumers equally and without prejudice, regardless of their choices regarding the use and sharing of their personal information.

  • Charging Different Prices, Rates, or Quality of Goods or Services to the Consumer (125.a.2)

    The "Charging Different Prices, Rates, or Quality of Goods or Services to the Consumer" sub control is designed to safeguard consumer rights and prevent businesses from engaging in discriminatory practices. Under this control, businesses are prohibited from offering different prices or rates for goods or services based on a consumer's exercise of their privacy rights. Additionally, businesses should not vary the quality of goods or services provided to consumers who exercise their privacy rights compared to those who do not.

  • Offering Financial Incentives to Consumers (125.b.1)

    This sub control addresses the processes and procedures that businesses must follow when offering financial incentives to consumers. It aims to provide clear guidelines and safeguards to protect consumer privacy rights and ensure transparency and fairness in these transactions. By implementing this sub control, businesses can establish trust with their consumers and maintain compliance with CCPA regulations.

  • Notify Consumers of Financial Incentives (125.b.2)

    Under this sub control, businesses must provide consumers with clear and concise information about any financial incentives they offer. This includes both the value of the incentives and the specific categories of personal information that are necessary for participation. The notification should outline the terms and conditions of the financial incentive program, any limitations or restrictions, and how consumers can exercise their rights to opt-in or opt-out of such programs.

  • Entering Consumes Into Financial Incentive Programs (125.b.3)

    Section 125.b.3 of the CCPA mandates that organizations must establish clear processes and procedures when entering consumers into financial incentive programs. These programs are designed to offer consumers benefits or rewards in exchange for their personal information. However, it is essential to ensure that consumers are fully informed and have given their explicit consent to participate in such programs.

  • Use of Unjust, Unreasonable or Coercive Financial Incentive Practices (125.b.4)

    The Use of Unjust, Unreasonable, or Coercive Financial Incentive Practices subcontrol within the CCPA framework focuses on preventing businesses from exploiting consumer data by offering discriminatory or coercive financial incentives. It prohibits businesses from leveraging personal information as a bargaining chip to manipulate consumer choices or coerce consent for data collection and processing.

The "Exercising Consumer Rights" control (130) is a crucial component of the CCPA (California Consumer Privacy Act) framework, designed to ensure that businesses establish effective processes and mechanisms for consumers to exercise their rights regarding the collection, use, and disclosure of their personal information. This control emphasizes the importance of providing clear and accessible channels for consumers to assert their CCPA-mandated rights and receive timely responses from businesses.

To comply with this control, businesses need to implement procedures that enable consumers to exercise their CCPA rights in a seamless and efficient manner. These rights include the right to know what personal information is collected and how it is used, the right to request deletion of their personal information, and the right to opt-out of the sale of their personal information.

Businesses should develop clear and easily understandable privacy notices that detail the available consumer rights under the CCPA. These notices should explain how consumers can exercise their rights, including providing instructions on how to submit requests and contact the business for further assistance. Additionally, businesses should ensure that their privacy notices are readily accessible on their websites or other relevant platforms.

  • Two or More Designated Methods for Submitting Consumer Requests (130.a.1)

    The subcontrol "Two or More Designated Methods for Submitting Consumer Requests" (130.a.1) under the CCPA requires businesses to offer multiple accessible and convenient avenues for consumers to submit requests regarding their personal information. This subcontrol aims to ensure that individuals have diverse options to exercise their rights under the CCPA, including the right to access, delete, and opt-out of the sale of their personal data.

  • Disclosure of Consumer Information Within 45 Days of Request (130.a.2)

    The subcontrol "Disclosure of Consumer Information Within 45 Days of Request" (130.a.2) under the CCPA emphasizes the importance of promptly responding to consumer requests for disclosure of their personal information. Businesses must provide the requested information accurately and within a maximum period of 45 days from the date of the consumer's request. This subcontrol aims to empower consumers with greater control over their data and foster transparency in data processing practices.

  • Categories of Consumer Information Collected in the Preceding 12 Months (130.a.3)

    The subcontrol "Categories of Consumer Information Collected in the Preceding 12 Months" (130.a.3) mandates that businesses provide a clear and comprehensive overview of the types of consumer information collected during the preceding 12-month period. This subcontrol ensures that consumers have a better understanding of how their personal information is being used and enables them to exercise their privacy rights effectively.

  • Categories of Third Party Disclosures in the Preceding 12 Months (130.a.4)

    The subcontrol "Categories of Third Party Disclosures in the Preceding 12 Months" (130.a.4) requires businesses to provide a comprehensive overview of the categories of consumer information shared with third parties during the preceding 12-month period. This subcontrol aims to ensure that consumers are aware of the extent to which their personal information is disclosed to external entities.

The "Onward Disclosures" control (115) is a crucial aspect of the California Consumer Privacy Act (CCPA) framework. This control focuses on regulating the onward disclosure of personal information by businesses to third parties, ensuring that such disclosures comply with the requirements and restrictions set forth by the CCPA.

In order to protect the privacy rights of consumers, the "Onward Disclosures" control emphasizes the need for businesses to exercise caution and responsibility when sharing personal information with external entities. This control aims to ensure that businesses only disclose personal information to third parties that have a legitimate need for the data and are compliant with applicable privacy regulations. By implementing this control, businesses demonstrate their commitment to safeguarding personal information and respecting consumer privacy preferences.

  • Restrictions on Third Parties Handling Consumer Information (115.d)

    The subcontrol "Categories of Consumer Information Collected in the Preceding 12 Months" (130.a.3) mandates that businesses provide a clear and comprehensive overview of the types of consumer information collected during the preceding 12-month period. This subcontrol ensures that consumers have a better understanding of how their personal information is being used and enables them to exercise their privacy rights effectively.

The "Exercising Consumer Rights" control (130) is a crucial component of the CCPA (California Consumer Privacy Act) framework, designed to ensure that businesses establish effective processes and mechanisms for consumers to exercise their rights regarding the collection, use, and disclosure of their personal information. This control emphasizes the importance of providing clear and accessible channels for consumers to assert their CCPA-mandated rights and receive timely responses from businesses.

To comply with this control, businesses need to implement procedures that enable consumers to exercise their CCPA rights in a seamless and efficient manner. These rights include the right to know what personal information is collected and how it is used, the right to request deletion of their personal information, and the right to opt-out of the sale of their personal information.

Businesses should develop clear and easily understandable privacy notices that detail the available consumer rights under the CCPA. These notices should explain how consumers can exercise their rights, including providing instructions on how to submit requests and contact the business for further assistance. Additionally, businesses should ensure that their privacy notices are readily accessible on their websites or other relevant platforms.

  • Train Personnel Responsible for Handling Consumer Inquiries (130.a.6)

    The "Train Personnel Responsible for Handling Consumer Inquiries" sub control (130.a.6) focuses on training personnel to handle consumer inquiries related to their privacy rights, including requests for information, access, deletion, and opt-out options. This sub control acknowledges the significance of having knowledgeable personnel who can effectively respond to consumer inquiries, provide accurate information, and guide consumers through the process of exercising their privacy rights under the CCPA.

  • Use of Information Collected From Consumer During Consumer Request Process (130.a.7)

    The sub control addresses the use of personal information collected from consumers when they exercise their rights under the CCPA, such as submitting data access or deletion requests. It ensures that this information is handled securely and used only for the purposes of responding to and fulfilling consumer requests, while adhering to applicable privacy regulations.

  • Obligations to Provide Consumer Information on a Periodic Basis (130.b)

    The "Obligations to Provide Consumer Information on a Periodic Basis" sub control (130.b) requires organizations to establish procedures and practices for periodically providing consumers with information about their personal data. This includes details on what personal information is collected, how it is used, the categories of third parties with whom it is shared, and the purpose of such sharing.

  • Categories of Personal Information Required to be Disclosed to Consumers (130.c)

    Under the CCPA, businesses are obligated to inform consumers about the categories of personal information collected and processed. The "Categories of Personal Information Required to be Disclosed to Consumers" sub control (130.c) establishes the processes and procedures necessary to fulfill this disclosure requirement accurately and transparently.

The "Opt-Out Link" control (135) is a critical aspect of the California Consumer Privacy Act (CCPA) framework, requiring businesses to provide consumers with a clear and easily accessible mechanism to opt out of the sale of their personal information. This control ensures that consumers have the ability to exercise their privacy preferences and choose not to have their personal information sold to third parties.

The CCPA grants consumers the right to opt out of the sale of their personal information. The "Opt-Out Link" control (135) specifically focuses on the requirement for businesses to provide consumers with an easily accessible link or mechanism to exercise this opt-out right. This control aims to enhance transparency, empower consumers, and give them greater control over their personal data.

Businesses subject to the CCPA must prominently display a clear and conspicuous link on their website homepage titled "Do Not Sell My Personal Information" or a similar label. This link directs consumers to a web page where they can easily opt out of the sale of their personal information. The page should provide a simple and straightforward process for consumers to exercise their opt-out preference, such as a user-friendly form or toggle button.

The "Opt-Out Link" control (135) ensures that businesses fulfill their obligation to provide consumers with a seamless and accessible means to exercise their opt-out right. By implementing this control, businesses demonstrate their commitment to privacy and respect for consumer choices, empowering individuals to protect their personal information and prevent its sale to third parties.

  • Link on the Business Homepage Titled "Do Not Sell My Personal Information" (135.a.1)

    The sub control emphasizes the need for businesses to provide a clear and readily available option for consumers to exercise their right to opt-out of the sale of their personal information. It requires businesses to prominently display a link titled "Do Not Sell My Personal Information" on their homepage, enabling consumers to easily access and exercise their privacy preferences.

  • Online Privacy Policy and Internet Web Page Requirements (135.a.2)

    The "Online Privacy Policy and Internet Web Page Requirements" sub control (135.a.2) is designed to promote transparency and consumer awareness regarding the privacy practices of an organization's online platforms. It aims to ensure that organizations provide comprehensive and easily accessible information about the collection, sharing, and protection of personal information on their websites or online services.

  • Train Individuals Responsible for Handling Opt-Out Requests (135.a.3)

    The "Train Individuals Responsible for Handling Opt-Out Requests" sub control (135.a.3) focuses on training individuals who play a crucial role in managing consumer opt-out requests under the CCPA. It involves providing comprehensive training to these individuals to ensure they understand the legal requirements, procedures, and best practices associated with handling opt-out requests and honoring consumer privacy preferences.

  • Refrain From Selling Consumer Information After Opt-Out (135.a.4)

    The "Refrain From Selling Consumer Information After Opt-Out" sub control (135.a.4) aims to protect consumer privacy by implementing processes and practices that respect their choice to opt-out of the sale of their personal information. This sub control is designed to enhance transparency, trust, and compliance with the CCPA's provisions regarding consumer data protection.

  • Requesting the Consumer to Authorize the Sale of Information After Opt-Out (135.a.5)

    The "Requesting the Consumer to Authorize the Sale of Information After Opt-Out" sub control (135.a.5) addresses the specific scenario where a consumer has exercised their right to opt out of the sale of their personal information. In such cases, this sub control mandates that organizations must seek explicit authorization from the consumer before proceeding with any sale of their personal information.

  • Use of Consumer Information Provided in Opt-Out Requests (135.a.6)

    The "Use of Consumer Information Provided in Opt-Out Requests" sub control (135.a.6) addresses the handling of consumer information received through opt-out requests. It recognizes the significance of honoring consumer choices to opt-out of the sale or sharing of their personal information, and emphasizes the responsible and compliant use of such information.

  • Business Homepage Requirements for Opt-Out and Disclosure (135.b)

    The CCPA emphasizes transparency and consumer control over personal information. The "Business Homepage Requirements for Opt-Out and Disclosure" sub control (135.b) specifically addresses the obligations of businesses to prominently display information on their homepage regarding consumers' rights under the CCPA. This sub control ensures that businesses provide clear and accessible options for consumers to exercise their rights to opt-out of the sale of their personal information and access disclosures about the categories of personal information collected.

  • Submission of Requests Operating on the Consumer's Behalf (135.c)

    The "Submission of Requests Operating on the Consumer's Behalf" sub control (135.c) addresses the handling of consumer requests submitted by authorized third parties, such as designated agents, acting on behalf of the consumer. It recognizes the importance of verifying the authenticity and authority of the requesting party while ensuring the protection of consumer privacy rights.

The Data Security control (150) is a fundamental aspect of the California Consumer Privacy Act (CCPA) framework, focusing on ensuring the protection and security of personal information held by businesses. This control requires organizations to implement appropriate measures to safeguard personal data from unauthorized access, disclosure, alteration, and destruction, thereby mitigating the risk of data breaches and promoting consumer trust.

By implementing the Data Security control (150), businesses are required to establish comprehensive data security programs that encompass technical, administrative, and physical safeguards. These programs are designed to address potential vulnerabilities and protect personal information throughout its lifecycle, from collection to storage and eventual disposal.

The control emphasizes the importance of implementing robust access controls, encryption, and authentication mechanisms to protect personal information from unauthorized access. It also highlights the need for secure storage and transmission of data, ensuring that appropriate measures are in place to prevent unauthorized disclosure or interception.

Organizations must conduct regular risk assessments and vulnerability testing to identify and address any weaknesses or potential threats to the security of personal information. They are also required to establish incident response and breach notification procedures to promptly and effectively respond to any data breaches or unauthorized access incidents.

Implementing the Data Security control (150) demonstrates a commitment to protecting consumers' personal information, maintaining data integrity, and mitigating the risk of data breaches. By establishing robust data security programs, businesses can instill consumer confidence and trust, while also complying with their obligations under the CCPA.

  • Implementation of Reasonable Security Procedures (150.a)

    The "Implementation of Reasonable Security Procedures" sub control (150.a) requires organizations to establish and maintain reasonable security procedures and practices to protect the personal information of California consumers. It emphasizes the importance of implementing appropriate administrative, technical, and physical safeguards to mitigate the risk of unauthorized access, disclosure, alteration, or destruction of personal information.

The "Right to Deletion" control (105) is a critical component of the California Consumer Privacy Act (CCPA) framework. It establishes the requirements and processes for businesses to fulfill consumers' requests to have their personal information deleted. This control ensures that individuals have the ability to exercise their rights to control the use and retention of their personal data.

By implementing the "Right to Deletion" control, businesses must establish mechanisms to receive and verify consumer requests for the deletion of their personal information. They are required to promptly respond to these requests and ensure that the requested information is securely and permanently deleted from their systems, as well as from any third parties to whom the information has been disclosed.

This control emphasizes the importance of providing individuals with the ability to manage and protect their personal data. By honoring consumers' right to deletion, businesses not only comply with legal obligations but also demonstrate their commitment to privacy and data protection. Implementing robust processes and procedures for the deletion of personal information enhances transparency and builds trust with consumers, fostering a culture of privacy and accountability within the organization.

  • Deletion Exception - Enabling Internal Uses (105.d.7)

    The "Deletion Exception - Enabling Internal Uses" subcontrol (105.d.7) acknowledges that there may be circumstances where retaining consumer personal information is necessary to support internal uses that align with the original context of data collection. This subcontrol aims to strike a balance between consumer privacy rights and an organization's legitimate internal needs for data retention.

The "Right to Receive and Access Information" control (100) is a fundamental aspect of the CCPA framework, granting consumers the right to request and obtain information about the collection, use, and disclosure of their personal information by businesses. This control ensures transparency and empowers individuals to make informed decisions regarding their personal data.

The "Right to Receive and Access Information" control (100) embodies the principle of consumer empowerment and aims to provide individuals with the ability to exercise control over their personal information. It requires businesses subject to the CCPA to respond to consumer requests for information about the personal data they collect, the sources of that data, the purposes for which it is used, and the categories of third parties with whom it is shared.

Under this control, businesses must provide clear and accessible mechanisms for consumers to submit requests and obtain information about their personal information. This includes providing online forms, toll-free numbers, or other designated channels for consumers to exercise their rights. Businesses are obligated to verify the identity of the consumer making the request and respond within specific timeframes stipulated by the CCPA.

By implementing the "Right to Receive and Access Information" control (100), businesses demonstrate their commitment to transparency and consumer rights. They must establish processes and systems to handle consumer requests effectively, ensuring that individuals can obtain the information they need to understand how their personal data is being handled. Compliance with this control fosters trust, enables individuals to make informed decisions about sharing their personal information, and promotes accountability within the business ecosystem.

  • Inform Consumers of Categories and Purpose of Collection (100.b)

    The "Inform Consumers of Categories and Purpose of Collection" sub control (100.b) requires organizations to provide clear and accessible information to consumers regarding the categories of personal information being collected and the purposes for which it is collected. It recognizes the importance of consumer awareness and informed consent in the handling of personal information, promoting transparency and trust between organizations and consumers.

  • Receipt of a Verifiable Consumer Request (VCR) (100.c)

    The VCR sub control (100.c) addresses the requirements set forth by the CCPA for organizations to establish a reliable and efficient mechanism for receiving and processing verifiable consumer requests. It aims to provide individuals with the ability to exercise their rights regarding their personal information, such as accessing, deleting, or opting out of the sale of their data.

  • Delivery Method, Portability, and Timeframe (100.d)

    The "Delivery Method, Portability, and Timeframe" sub control (100.d) emphasizes the rights of consumers to access and obtain their personal information from organizations subject to the CCPA. It requires organizations to establish processes and systems that enable consumers to request their personal information, receive it in a portable format, and adhere to the specified timeframe for fulfilling these requests.

  • One-time Transactions (100.e)

    The "One-time Transactions" sub control (100.e) addresses the unique scenarios where organizations collect and process personal information for a single, specific transaction. It recognizes that even in these limited instances, the privacy and security of personal information must be protected, and individuals' rights respected.

The "Right to Deletion" control (105) is a critical component of the California Consumer Privacy Act (CCPA) framework. It establishes the requirements and processes for businesses to fulfill consumers' requests to have their personal information deleted. This control ensures that individuals have the ability to exercise their rights to control the use and retention of their personal data.

By implementing the "Right to Deletion" control, businesses must establish mechanisms to receive and verify consumer requests for the deletion of their personal information. They are required to promptly respond to these requests and ensure that the requested information is securely and permanently deleted from their systems, as well as from any third parties to whom the information has been disclosed.

This control emphasizes the importance of providing individuals with the ability to manage and protect their personal data. By honoring consumers' right to deletion, businesses not only comply with legal obligations but also demonstrate their commitment to privacy and data protection. Implementing robust processes and procedures for the deletion of personal information enhances transparency and builds trust with consumers, fostering a culture of privacy and accountability within the organization.

  • Requesting Deletion of Personal Information (105.a)

    The "Requesting Deletion of Personal Information" sub control (105.a) is designed to ensure compliance with the CCPA's consumer rights provisions, specifically the right to request the deletion of personal information. This sub control requires organizations to establish effective processes and procedures to receive, verify, and fulfill consumer deletion requests promptly.

  • Disclose the Right to Request Deletion (105.b)

    The "Disclose the Right to Request Deletion" sub control (105.b) centers around providing clear and accessible information to consumers regarding their right to request the deletion of their personal information. It involves developing comprehensive disclosures that inform consumers about this right and the processes to exercise it, while maintaining compliance with the CCPA and other relevant regulations.

  • Deletion of Records After Receipt of Consumer Request (105.c)

    The CCPA grants consumers the right to request the deletion of their personal information held by businesses. The "Deletion of Records After Receipt of Consumer Request" sub control (105.c) provides guidance and requirements for organizations to handle these deletion requests effectively. It underscores the importance of promptly and securely deleting consumer records to honor privacy rights and maintain compliance with CCPA regulations.

  • Deletion Exception - Completion of a Transaction (105.d.1)

    The "Deletion Exception - Completion of a Transaction" sub control (105.d.1) specifies circumstances where an organization is permitted to retain personal information despite receiving a deletion request from a consumer. It allows for the retention of personal information necessary to complete a transaction or provide goods or services requested by the consumer.

  • Deletion Exception - Security Incidents (105.d.2)

    The "Deletion Exception - Security Incidents (105.d.2)" sub control provides organizations with an exception to the data deletion requirements outlined in the CCPA. In the event of a security incident, this sub control allows for the temporary suspension of data deletion obligations. It enables organizations to retain the necessary personal information for the purpose of investigating and responding to the incident, thereby protecting the privacy and security of consumers.

  • Deletion Exception - Debugging or Maintenance (105.d.3)

    The CCPA grants consumers the right to request the deletion of their personal information held by businesses subject to the law. However, the "Deletion Exception - Debugging or Maintenance" sub control (105.d.3) recognizes that there are situations where retaining personal information is necessary for crucial activities related to system debugging, maintenance, and improvement.

  • Deletion Exception - Exercising Free Speech (105.d.4)

    The "Deletion Exception - Exercising Free Speech (105.d.4)" sub control addresses the intersection of privacy rights and freedom of speech under the CCPA. It recognizes that certain personal information may be integral to the exercise of free speech, such as information shared in public forums, online discussions, or journalistic activities. This sub control ensures that organizations can maintain the necessary personal information while respecting individuals' right to free expression.

  • Deletion Exception - Compliance with CalECPA (105.d.5)

    The sub control focuses on the deletion exception provided under the CCPA for data covered by CalECPA. CalECPA protects the privacy of electronic communications by imposing restrictions on the disclosure and access of electronic data by government entities. This sub control recognizes that certain data may be exempt from deletion requests under CCPA due to the privacy protections provided by CalECPA.

  • Deletion Exception - Research (105.d.6)

    The "Deletion Exception - Research" sub control (105.d.6) allows organizations to retain and use personal information for research purposes, even when deletion requests have been made under the CCPA. It acknowledges that certain research activities require access to personal information to conduct valuable studies, analyze trends, or generate insights.

The "Right to Receive and Access Information" control (100) is a fundamental aspect of the CCPA framework, granting consumers the right to request and obtain information about the collection, use, and disclosure of their personal information by businesses. This control ensures transparency and empowers individuals to make informed decisions regarding their personal data.

The "Right to Receive and Access Information" control (100) embodies the principle of consumer empowerment and aims to provide individuals with the ability to exercise control over their personal information. It requires businesses subject to the CCPA to respond to consumer requests for information about the personal data they collect, the sources of that data, the purposes for which it is used, and the categories of third parties with whom it is shared.

Under this control, businesses must provide clear and accessible mechanisms for consumers to submit requests and obtain information about their personal information. This includes providing online forms, toll-free numbers, or other designated channels for consumers to exercise their rights. Businesses are obligated to verify the identity of the consumer making the request and respond within specific timeframes stipulated by the CCPA.

By implementing the "Right to Receive and Access Information" control (100), businesses demonstrate their commitment to transparency and consumer rights. They must establish processes and systems to handle consumer requests effectively, ensuring that individuals can obtain the information they need to understand how their personal data is being handled. Compliance with this control fosters trust, enables individuals to make informed decisions about sharing their personal information, and promotes accountability within the business ecosystem.

  • Disclosure of Information Categories (100.a)

    The CCPA grants consumers in California the right to be informed about the categories of personal information that businesses collect, disclose, or sell. The "Disclosure of Information Categories" sub control (100.a) requires organizations to develop processes and procedures to accurately disclose this information to consumers upon request. This sub control is designed to empower consumers with knowledge about how their personal information is handled and shared, enabling them to make informed choices about their privacy.

The "Right to Deletion" control (105) is a critical component of the California Consumer Privacy Act (CCPA) framework. It establishes the requirements and processes for businesses to fulfill consumers' requests to have their personal information deleted. This control ensures that individuals have the ability to exercise their rights to control the use and retention of their personal data.

By implementing the "Right to Deletion" control, businesses must establish mechanisms to receive and verify consumer requests for the deletion of their personal information. They are required to promptly respond to these requests and ensure that the requested information is securely and permanently deleted from their systems, as well as from any third parties to whom the information has been disclosed.

This control emphasizes the importance of providing individuals with the ability to manage and protect their personal data. By honoring consumers' right to deletion, businesses not only comply with legal obligations but also demonstrate their commitment to privacy and data protection. Implementing robust processes and procedures for the deletion of personal information enhances transparency and builds trust with consumers, fostering a culture of privacy and accountability within the organization.

  • Deletion Exception - Legal Obligations (105.d.8)

    The "Deletion Exception - Legal Obligations" sub control (105.d.8) clarifies situations where organizations are not required to fulfill deletion requests due to legal obligations. Under CCPA, while consumers have the right to request the deletion of their personal information, certain exceptions allow organizations to retain the information in order to comply with legal requirements imposed by applicable laws or regulations.

  • Deletion Exception - Compatibility with Context (105.d.9)

    The "Deletion Exception - Compatibility with Context (105.d.9)" sub control outlines the provisions and criteria for exceptions to deletion requests under the CCPA. While the CCPA grants individuals the right to request the deletion of their personal information, this sub control recognizes that there are situations where certain information may be retained for legitimate purposes.

The "Access Requests" control (110) is a fundamental component of the California Consumer Privacy Act (CCPA) framework. This control focuses on the establishment of processes and procedures for handling consumer requests to access their personal information held by businesses. It ensures that businesses are able to respond promptly and effectively to such requests, providing consumers with transparent access to their personal data.

  • Right to Disclose Categories of Information Collected (110.a.1)

    The "Right to Disclose Categories of Information Collected" sub control (110.a.1) mandates that organizations subject to the CCPA provide clear and comprehensive disclosures regarding the categories of personal information they collect from consumers. This sub control aims to promote transparency, empower individuals to exercise their privacy rights, and foster trust between businesses and consumers.

  • Right to Disclose Sources of Collection (110.a.2)

    The "Right to Disclose Sources of Collection" sub control (110.a.2) is designed to ensure that businesses provide consumers with clear and comprehensive information about the sources from which they collect personal information. It enables individuals to understand how their personal data is obtained and helps them assess the reliability and trustworthiness of businesses' data collection practices.

  • Right to Disclose the Purpose for Collection or Sale of Information (110.a.3)

    The "Right to Disclose the Purpose for Collection or Sale of Information" sub control (110.a.3) aims to promote transparency and consumer control over their personal information. It requires organizations to disclose, in a clear and easily understandable manner, the specific purposes for which personal information is collected or sold. By providing this information, organizations empower consumers to make informed decisions about their data and exercise their rights under the CCPA.

  • Right to Disclose the Categories of Third Parties (110.a.4)

    The "Right to Disclose the Categories of Third Parties" sub control (110.a.4) aims to uphold consumer privacy rights by ensuring that organizations disclose the categories of third parties with whom they share personal information. It enables consumers to understand the scope and nature of data sharing activities, promoting transparency and accountability in handling personal data.

  • Right to Disclose Specific Pieces of Information Collected (110.a.5)

    Under the CCPA, consumers have the right to request that businesses disclose the specific pieces of personal information collected about them. This sub control aims to ensure that organizations have the necessary policies, procedures, and mechanisms in place to facilitate these requests and provide accurate and timely disclosures to consumers.

  • Disclosure After Receipt of a Consumer Request (110.b)

    The "Disclosure After Receipt of a Consumer Request" sub control (110.b) involves establishing robust processes and procedures to handle consumer requests for information access or deletion. It requires organizations to effectively disclose requested information to consumers while ensuring the security and privacy of their personal data.

  • Disclosure Requirements for Businesses (110.c)

    The "Disclosure Requirements for Businesses" sub control (110.c) mandates that businesses operating under the CCPA disclose specific information to consumers regarding the collection, use, sharing, and selling of their personal information. This sub control aims to empower consumers with knowledge about their privacy rights and provide transparency about how their personal information is handled by businesses.

  • Limitations on Disclosure Requirements (110.d)

    The CCPA grants consumers certain rights regarding the disclosure and use of their personal information. However, the "Limitations on Disclosure Requirements" sub control recognizes that there are situations where limitations and exceptions to these disclosure requirements may apply. This sub control enables organizations to navigate these exceptions while maintaining compliance with the CCPA.

The "Onward Disclosures" control (115) within the CCPA framework focuses on regulating the onward sharing of personal information by businesses. This control requires businesses to ensure that any third-party recipients of personal information comply with the same privacy protections as mandated by the CCPA.

The control aims to protect the privacy rights of California residents by holding businesses accountable for the onward sharing of personal information. It emphasizes the importance of transparency, consent, and control when personal data is shared with external parties.

Businesses must establish and maintain processes and agreements that govern the onward disclosure of personal information to ensure compliance with the CCPA. This includes verifying that any third-party recipients adhere to the same privacy standards, maintain the confidentiality and security of the shared data, and use the information only for the specified purposes permitted under the CCPA.

By implementing the "Onward Disclosures" control (115), businesses can strengthen their privacy practices, safeguard consumer data, and build trust with their customers. It ensures that personal information is shared responsibly and in accordance with the privacy rights and requirements outlined in the CCPA.

  • Disclosure Requirements for Categories of Information Sold to Third Parties (115.a)

    The CCPA grants consumers in California the right to know whether their personal information is being sold or disclosed to third parties. The "Disclosure Requirements for Categories of Information Sold to Third Parties" sub control (115.a) addresses this provision by obligating organizations to provide clear and accessible disclosures about the categories of personal information they sell or disclose for business purposes.

  • Disclosure of Categories Sold to Third Parties After Receipt of a Consumer Request (115.b)

    Under the CCPA, consumers have the right to request information about the categories of personal information that organizations have sold or disclosed to third parties. The "Disclosure of Categories Sold to Third Parties After Receipt of a Consumer Request" sub control (115.b) establishes procedures and requirements for organizations to promptly and accurately disclose this information upon receiving a valid consumer request.

  • Disclosure of Consumer Information Sold or Disclosed to Third Parties (115.c)

    The CCPA places significant importance on protecting consumer privacy and giving individuals control over their personal information. The "Disclosure of Consumer Information Sold or Disclosed to Third Parties" sub control (115.c) addresses the specific requirements for handling consumer information when it is sold or disclosed to third parties. It aims to ensure that such disclosures are made with transparency, accountability, and in alignment with the rights and choices granted to consumers under the CCPA.