Free Case Management for MSSP and MSP

Free Case Management is an intuitive solution designed for Managed Security Service Providers (MSSPs) and Managed Service Providers (MSPs) to effectively track, manage, and resolve client cases. Whether handling security incidents, service requests, or compliance issues, this platform allows you to centralize case management, automate workflows, and improve collaboration. Simplify your case resolution process, enhance customer satisfaction, and keep your clients’ systems secure—all at no additional cost.

Key Features

Automated Case Creation & Assignment
Automatically create and assign cases based on incoming service requests, incidents, or escalated issues. Free Case Management ensures that the right team member is assigned to each case, speeding up resolution times and reducing manual intervention.

Real-Time Case Tracking & Notifications
Keep both clients and your team up-to-date with real-time case tracking and automatic notifications. This feature ensures transparency throughout the process, helping your team stay on top of open cases and ensuring that no issue goes unresolved.

Customizable Case Workflows
Tailor case management workflows to meet the unique needs of your business. Whether managing security breaches, technical issues, or customer service requests, Free Case Management adapts to your processes, helping streamline issue resolution and improve efficiency.

Case Prioritization & Escalation
Automatically prioritize cases based on their severity or business impact. Critical cases can be escalated to senior team members or specific workflows, ensuring that the most urgent issues are handled promptly and within Service Level Agreements (SLAs).

Integrated Knowledge Base & Self-Service Portal
Offer a self-service portal and knowledge base to your clients, reducing case volume by allowing them to find answers to common issues. Empower clients to resolve simple problems independently, freeing up your team to focus on more complex cases.

Multi-Tenant Support for MSSPs and MSPs
Manage cases across multiple clients seamlessly with multi-tenant capabilities. Free Case Management ensures that each client’s cases are handled in a secure, isolated environment, providing a scalable solution for MSSPs and MSPs with diverse client needs.

What Is Cloud-Based GRC Software?

Governance, Risk, and Compliance (GRC) software is now more powerful and accessible through the cloud. By leveraging cloud technology, organizations can:

• Centralize risk management processes.
• Access real-time compliance tracking from anywhere.
• Reduce infrastructure costs.

Key benefits of our GRC solution include:

• Enhanced visibility into organizational risks.
• Streamlined workflows for compliance activities.
• Real-time reporting and analytics.

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Why Choose Free Case Management?

• Automated Case Management: Streamline the creation, assignment, and resolution of client cases through automation.
• Real-Time Case Updates: Ensure clients and teams are always informed with live tracking and automated notifications.
• Customizable Workflows: Adapt case management processes to fit the specific needs of your business and clients.
• Proactive Issue Resolution: Prioritize and escalate critical cases to ensure fast and efficient resolution.
• Self-Service Options: Reduce case volume and empower clients to resolve common issues on their own.
• Multi-Tenant Support: Securely manage cases for multiple clients with isolated, scalable solutions.

Request a Demo
Want to simplify your case management process? Contact us for a live demo and discover how Free Case Management can improve your operational efficiency.

Get Started Today
Optimize your client case handling with Free Case Management. Start your free trial today and improve your case resolution processes and customer satisfaction.